Analyze the situation to identify the performance resources
Which is the commitment and motivation degree at each hierarchical level ?
Which degree of openness for change and innovation at each hierarchical level?
Where are the inhibitions? Which is the level of customer satisfaction, which are the essential criteria for improvement, which expectations are not met?
Those different types of surveys have a double purpose:
• Provide issues to think about and areas for improvement
• Create a basis to easy exchange at all levels and create the expression of a "bottom up" communication as a prelude to greater involvement.
Arthusa can offer two types of surveys:
- sending the questionnaire to recipients by Internet or post mail,
- data processing,
- providing exhaustive report on the results.