Analyze the situation to identify the performance resources
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Which is the commitment and motivation degree at each hierarchical level ?
Which degree of openness for change and innovation at each hierarchical level?
Where are the inhibitions? Which is the level of customer satisfaction, which are the essential criteria for improvement, which expectations are not met?
Those different types of surveys have a double purpose:
• Provide issues to think about and areas for improvement • Create a basis to easy exchange at all levels and create the expression of a "bottom up" communication as a prelude to greater involvement.
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Arthusa can offer two types of surveys:
1. Barometers based upon an existing statistically validated questionnaire:
· Barometer of satisfaction / involvement of employees
· Barometer measuring opening of the company for innovation.
2. Customized barometers
Arthusa develops a specific questionnaire in collaboration with the customer. Arthusa then takes care of:
- sending the questionnaire to recipients by Internet or post mail,
- data processing,
- providing exhaustive report on the results.
For Arthusa, a survey ends up in accompanying a company how to take into account the results. A barometer is primarily an opportunity to trigger a change and a performance improvement.